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- What is the general return policy on BM? Goods once sold from the website cannot be returned at any given point of time.
- What should I do if I receive a Damaged item, wrong product or missing units in my order? If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot and unboxing video of the outer packaging and products received to our customer care at email@example.com and call within 24 hours of product delivery. We will arrange a reverse pickup for the product after investigating. We will issue either a full refund, or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.
- What are the modes of refund available after RTO? Back to Source – In this case, the money will be credited to you in the form of BM Credit points on your registered email id.